Can you send me a quote for cassette duplication (or CD, vinyl, etc.)?
All of our pricing information is available online! You can generate an instant quote using our online calculators. This gives you the power to change quantity/packaging options and see the price change instantaneously. If there are options not available, we can do custom orders. Just mention what add or or modification you like, and we'll send you an updated quote. By submitting a quote request you are not committed to payment or production.
Most vinyl packages can be ordered through our online store, simply by adding to cart and paying on the checkout page. Production begins upon payment anad once all artwork and audio files are received and approved. Custom or complex orders are done through our quote system, wherein we send you a custom quote after you fill out the form.
Orders for products not yet manufactured by us may be terminated by either party upon 30 days written notice. The customer will be responsible for all costs incurred related to pre-manufacturing or manufacturing of any product, prior to receipt of notice of termination. This includes but not limited to processing fees, PayPal fees, manufacturing, and administrative labour. After such termination, any completed product may be delivered to the customer only after all sums owing to Duplication.com have been paid in full.
What's the procedure if my album contains music or audio samples from other sources?
If an order contains copyrighted music or audio samples, you will need to sign this Letter of Idemnity, as well as provide proof of licensing or ownership. If you cannot provide these documents after payment, the order will be cancelled and a refund will be granted minus the following: processing fees, PayPal fees, and the accumulated cost of any work already performed.
Can I receive a discount if I'm reordering the same album?
Yes! Discounts are available if an order is reusing the same artwork or audio. Please include your previous order # in your quote, and we'll return your quote request with a discounted price.
Can you send me a template of a particular product?
Before emailing us for a template link, check out our templates page! Almost all the templates for available products can be downloaded there. If you can't find what you're looking for, send us an email or hit us up on the live chat widget.
Do you do on-demand orders?
No, due to the setup time and costs we are not able to do on-demand orders. Clients will need to order their desired quantity upfront, though reorder discounts are available for duplication orders with the exact same artwork and audio.
Please send lossless files! All files for a project should be uniform in sample rate and resolution. Cassette masters for high-speed duplication should be sent as as 16-bit or 24-bit 44.1kHz lossless files, one file per side. Cassette masters for real-time duplication can be 16-bit or 24-bit, at 44.1kHz or 48kHz sample rate, one file per side.
Vinyl masters have no limitation to their specs. We recommend sending the files provided by whoever did your vinyl mastering. Vinyl masters must be accompanied with an exact and detailed cue sheet.
Where do I upload my files?
After you submit a quote request, you will find a link to our FTP upload server on the confirmation page. The link will also be found in your confirmation email. In this link you will have your own private and secure folder to upload your files. For those ordering print or supplies from the online store, you will find the upload link in your email confirmation.
Alternatively, you can provide your sales rep with a download link of your own, whether through Google Drive, WeTransfer, etc.
For large files (10gb or larger), we may request that you upload to your own server or mail us a hard drive.
What is the running time limit for a CD?
We can press CDs up to 80-minutes in length. Some older CD player models may have difficulty playing discs that are over 78-minutes, so a consent form may be required.
Can I receive a test copy with print for approval?
This varies per product. Many of our print orders come with an e-Proof for your approval before printing. Our cassette duplication quote page has an option to receive a "test tape" for you to approve the sound quality of your album. To receive a fully-packaged test run for approval would require additional custom fees. Please include your request in the quote form and we will send you back an updated cost.
What's the difference between offset and digital print?
Offset and digital press refers to which printer will be used for your package or artwork. The two main differences are in quality and cost.
Digital print:Â If you're ordering less than 300 copies of a CD wallet, J-cards, or record jackets, it will likely be printed using our digital press. Digital press works a lot like your home digital printer, wherein rollers apply coloured toner to a sheet of paper, and heat fuses the image with the sheet. But unlike your home printer (unless you're living in an industrial printing facility) our digital press prints at a higher resolution with with richer CMYK colours than your typical consumer models. Its inexpensive start-up costs allow for affordable short-runs prints while still maintaining a high quality output.
Offset print: High volume and high quality, the offset press is the golden standard for the printing industry. Far more complex than digital printing, an offset press requires metal plates with an etched design to apply ink to paper. Offset printing is typically used for larger runs (over 500 pieces), though through a custom quote you can request offset printing for shorter editions. Advantages include sharper and cleaner images, as well as the use of pantone colours allowing for greater colour accuracy. For cassette J-cards, offset print can be paired with both our new uncoated Cougar™ Super Smooth stock and our standard coated stock. You may want to consider this due to it's ultra high quality resolution and richer colours. Graphic designers and printers should accept no substitute!
What is a DDP?
A DDP is an image folder for a CD or DVD, typically created by the mastering engineer using software such as Wavelab, and then sent to the replicator for mass production. A DDP for an audio CD may include metadata such as CD-Text or ISRC codes, and will have finalized track start-time placements. We require a DDP for CD and DVD replication, which can either be supplied by the client or created by our engineer.
Useful programs for the creation and/or playback of DDPs:
Wavelab
 Gear Pro Mastering Edition
 HOFA DDP maker
 HOFA DDP Player
 Steinberg DDP player Â
I have a cassette I would like to use as a master. Do you dub cassettes from a cassette master?
We can dub from a cassette master, though we strongly prefer to dub from digital files. There are many considerations when dubbing from an analog master, such as empty space, playback and recording speeds of the deck, and so on. Dubbing from analog masters could be done at an additional fee, but discouraged.
Will I be receiving the exact quantity I ordered?
Final quantity may vary up to +/- 10%, extra copies known as "overs." It is standard practice for the customer to be billed for any extra copies that are shipped. In the event of a shortage we will refund the difference. We recommend keeping this in mind when placing your order quantity. Cassette duplication orders will have free overs if the order is paid in full in advance.
Can we add a matte finish to the J-cards?
Our J-cards are already considered matte as they are printed on uncoated Cougar Smooth cover stock. If the art uses a lot of white space the luxurious matte feeling is there. If it's covered in the digital toner ink, it appears and feels glossy.
We can add an additional matte lamination starting from around $150. Additional turntime is required.
What's the difference between CD-Text and Gracenote?
Both CD-Text and Gracenote are forms of metadata that will read and display the artist, album title, track titles, and more. CD-text is embedded into the physical CD itself, but Gracenote pulls information from an online database. Some players will look for CD-text, others may look instead for Gracenote. Car CD players tend to read from the CD-Text, while software such as Apple Music often read from Gracenote. Some cars like BMWs use Gracenote, in which case you have to ask your dealer for the updates.
We have no restrictions in terms of shipping locations. Extra charges may apply for rural areas.
How much would shipping cost for a particular item?
Cassette duplication: standard shipping within the United States and
Canada is included in the price of cassette duplication.
You can view our
other shipping services and international prices
here.
CD pressing: transport fees will be visible on the quote page.
International orders will have the shipping costs sent via email before
the order begins production.
Online shop:
Shipping costs will be visible during checkout.
My order was received damaged, or was stolen, or just never arrived!
We do everything we can to manufacture and ready your order as quickly and as safely as possible. We
rely on UPS for the majority of our shipments, and like any other company they are liable to delays
due to weather, unforeseen events, and even sheer volume.
We strongly recommend you choose the UPS Signature option when ordering, which will require a
signature at the door instead of the driver dropping off your package unattended.
If your package arrives damaged or doesn't arrival at all, please inform your sales
representative immediately. We will contact the shipping provider to rectify the issue. You may be
asked to contact the shipping provider as well.
I didn't pick up my package in time, and now it's sent back to Duplication.ca. Can I receive a refund?
As we are charged by the shipping provider for the cost of returned packages, orders that have been
returned to sender due to lack of pick-up or unpaid fees are not subject to refunds. We can re-ship
the product with an additional shipping fee.
